(Shopify: Settings → Policies → Return and refund policy)
30-Day Money-Back Guarantee
If you're not happy with your order, contact us within 30 days of delivery and we'll make it right. You can return any product — opened or unopened — for a full refund of the purchase price.
Email hello@dudetallow.com with your order number and what you'd like to return. We'll reply with return instructions and the address to ship to. Please don't send anything back before you hear from us, so we can make sure your return is credited to your order.
Once your return arrives, we'll inspect it and email you either way. Approved refunds go back to your original payment method within 5–10 business days, depending on your bank or card issuer. Original shipping charges are not refunded unless the return is the result of our error or a damaged item.
You're responsible for return shipping unless your order arrived damaged, defective, or wasn't what you ordered. In those cases we cover it — send a photo to hello@dudetallow.com and we'll send a prepaid label or replace the item.
Check your order when it arrives. If something is damaged, defective, or incorrect, email us within 7 days with a photo and we'll replace it or refund it, your choice.
